Contact Us
Have a question?
contact Us!
frequently asked questions
Some FAQ about products and designs.
No, we don’t sell products directly through our website. Merch Co is a design showcase platform, where we feature original designs. When you’re ready to purchase, we provide links to third-party platforms, like Amazon Merch, Caribshopper, Redbubble, Zazzle, Teespring, and others, where you can complete your order. All transactions—including ordering, payment, and shipping—are handled by these trusted third-party platforms.
To purchase a product, simply click the link provided under the item you’re interested in. You’ll be redirected to the third-party platform (e.g., Amazon Merch, Redbubble, etc.) where the product is available. Once there, you can follow the platform’s usual checkout process, which will handle everything from pricing to shipping.
No, we do not handle transactions or store any payment information. All purchases are processed directly by the third-party platform where the product is sold. These platforms manage all aspects of the transaction, so you can refer to their privacy policies and terms for details on how they handle payment information.
We only collect minimal personal information, such as your name and email address, when you choose to provide it (e.g., by signing up for our newsletter or contacting us directly). Additionally, we automatically collect non-personal data like your IP address and browsing activity through cookies, which helps us improve our website’s performance and user experience. Please note that we don’t collect or store payment or transaction data; all of that is handled by third-party platforms.
Since purchases are made through third-party platforms, returns and exchanges are governed by the policies of the platform where you made your purchase (e.g., Amazon Merch, Redbubble, Zazzle, etc.). We recommend checking the return and exchange policies of the specific platform. Rest assured, these platforms are reputable and have straightforward return processes to ensure your satisfaction.
Yes, we use cookies to enhance your browsing experience and understand how visitors interact with our website. These cookies collect non-personal data to help us improve site functionality. We don’t collect any personal information unless you choose to provide it. Additionally, third-party platforms that we link to may use their own cookies, so we suggest reviewing their cookie policies as well.
Your privacy is important to us! We use industry-standard security measures to protect any personal information you share, such as your name and email address for newsletter sign-ups or inquiries. We never share or sell your information to third parties. Please remember that if you make a purchase through one of our links, your data will be managed by the third-party platform where the transaction takes place, and their privacy policies will apply.